+34 699 898 476 info@oidutstudio.com

FREQUENTLY ASKED QUESTIONS

Here you can find answers for frequently asked questions asked by our users. If you have any question, contact us!

IS THERE A MINIMUM COMMISSION COST?

NOPE. We accept all commissions, even the smallest! We don´t want the economic reality of each one be a handicap if someone wants a well-painted miniature.

DO YOU SHIP INTERNATIONALLY?

YES, OF COURSE! In fact, it´s very habitual for us.

HOW DO I KNOW THE STATUS OF MY ORDER?
As part of our service, from Oidut Studio we send photographs of the work to our clients, either by email or WhatsApp.
DO YOU OFFER A FAST SERVICE AND DO YOU WORK WITH A DEADLINE?
If for some reason you need us to make an order with a deadline in which you need an army or a miniature, such as a tournament, a birthday, or just do not like to wait !, tell us. We can meet the deadlines you need and yes, we can work with deadlines as long as they are realistic.

Now, our work dynamics is based on the “FIRS IN FIRST OUT”, or what is the same, We produce the orders in order of arrival. So, if We´ve to give priority to an order with close deadline, It will carry a surcharger in concept or “Urgent Order”


				
CAN YOU BUY THE MINIATURES?
Of cours! In fact, We recommend it. So, you save shipping cost!

This doesn´t have any price increase,

Esto no tiene ningún incremento en el presupuesto. You´ll pay the amount purchase without any additional charge.

WHAT PAYMENT METODS DO YOU ACCEPT?
We accept payments by bank transfer and PayPal.
CAN YOU REMOVE PAINT FROM MINIATURES?
Yes we can! We can remove the paint from any material miniatures. If miniatures to strip still exist in the market, We recommend buying new miniatures, because the final job of miniatures with their paint removed may vary with respect to new miniatures.

But, There are times when we need to strip miniatures. It´s possible that their´re discontinued, or you love your miniatures and you want to paint them again. Contact us for more information and prices!

DO YOU WORK WITH ESTABLISHED PRICES?
Our mission, and “Oidut Studio Spirit” is to adapt to the needs and possibilities of our customers. Have you little money and don´t know what you could do with it? Don´t worry! We´ll find the best solution to meet your needs!

Suppose you want to place an order, and inform us that your budget is £ 60. You tell us what your idea would be and what you want to do with that budget and we will send you a realistic and adjusted budget of the best we can do with the budget you have.

CAN I TO FINANCE AN ORDER?
We offer the possibility of paying by installments. According to your possibilities we can divide in more or less terms.

In ths case, you need to know that we don´t ship the miniatures until de paymen is completed.

ARE THERE DIFFERENTS LEVELS OF PAINTING?
We offer thre levels painting: bronze, silver and gold.Ofrecemos tres niveles de pintura: bronce, plata y oro.

 

You can see all information here: PAINTING LEVELS

CAN I CHOOSE DIFFERENTS PAINTING LEVEL IN AN ORDER?
Of course! In fact, We recommend it.

For example: an army wich have different troops, heroes and monsters. In this case, you can choose our BRONZE level to paint the troops, our SILVER level to paint heroes and monsters, and our GOLD level to paint your favourite miniature.

WILL YOU TELL ME HOW DID YOU PAINT MY MINIATURES?
We´ll tell you the diferentes colours We have used.

We don´t reveal uor techniques or our painting secrets, but We understand you´ll surely want to paint the miniatures for your army, and they must all have the same color scheme.

HOW DOES SHIPPING WORK? DO YOU INTERNATIONAL SHIPPING?
Of course! We have customers of our miniature painting service all over the world.

We send orders by certified shipping, always with a tracking number so you can see where your miniatures are.

WILL THE MINIATURES ARRIVE SAFELY ATH THEIR DESTINATION?
Our packagin is completely safe. We protect miniatures carefully. No onlyNuestras cajas son completamente seguras, y protegemos las miniaturas con especial cuidado y atención. Not only are your miniatures, they are also our work and we don´t want it to suffer any damage.