FREQUENTLY ASKED QUESTIONS
Here you can find answers for frequently asked questions asked by our users. If you have any question, contact us!
IS THERE A MINIMUM COMMISSION COST?
NOPE. We accept all commissions, even the smallest! We don´t want the economic reality of each one be a handicap if someone wants a well-painted miniature.
DO YOU SHIP INTERNATIONALLY?
YES, OF COURSE! In fact, it´s very habitual for us.
HOW DO I KNOW THE STATUS OF MY ORDER?
DO YOU OFFER A FAST SERVICE AND DO YOU WORK WITH A DEADLINE?
Now, our work dynamics is based on the “FIRS IN FIRST OUT”, or what is the same, We produce the orders in order of arrival. So, if We´ve to give priority to an order with close deadline, It will carry a surcharger in concept or “Urgent Order”
CAN YOU BUY THE MINIATURES?
This doesn´t have any price increase,
Esto no tiene ningún incremento en el presupuesto. You´ll pay the amount purchase without any additional charge.
WHAT PAYMENT METODS DO YOU ACCEPT?
CAN YOU REMOVE PAINT FROM MINIATURES?
But, There are times when we need to strip miniatures. It´s possible that their´re discontinued, or you love your miniatures and you want to paint them again. Contact us for more information and prices!
DO YOU WORK WITH ESTABLISHED PRICES?
Suppose you want to place an order, and inform us that your budget is £ 60. You tell us what your idea would be and what you want to do with that budget and we will send you a realistic and adjusted budget of the best we can do with the budget you have.
CAN I TO FINANCE AN ORDER?
In ths case, you need to know that we don´t ship the miniatures until de paymen is completed.
ARE THERE DIFFERENTS LEVELS OF PAINTING?
You can see all information here: PAINTING LEVELS
CAN I CHOOSE DIFFERENTS PAINTING LEVEL IN AN ORDER?
For example: an army wich have different troops, heroes and monsters. In this case, you can choose our BRONZE level to paint the troops, our SILVER level to paint heroes and monsters, and our GOLD level to paint your favourite miniature.
WILL YOU TELL ME HOW DID YOU PAINT MY MINIATURES?
We don´t reveal uor techniques or our painting secrets, but We understand you´ll surely want to paint the miniatures for your army, and they must all have the same color scheme.
HOW DOES SHIPPING WORK? DO YOU INTERNATIONAL SHIPPING?
We send orders by certified shipping, always with a tracking number so you can see where your miniatures are.